Frequently Asked Questions About Registration
Can I become a member when I register?
Yes. The first step of the account creation process is to verify your membership. If you’re not a CNS member or your membership is not current, you will be given an opportunity to join CNS or renew your membership prior to registering.
I paid my registration, but my CNS Account home page still shows that I need to register. What do I do?
Sometimes it can take a minute or two before our server receives the ‘payment completed’ message from CyberSource. Try refreshing the display of your account home page. Or, try logging out of your account and then log back in.
If this doesn’t solve the problem, please contact email@example.com for further instructions.
I’m unable to pay by credit card. Are other payment options available?
Please use the online payment service for credit card payments online. If you have trouble paying for your registration using a credit card through the online payment service, contact us at firstname.lastname@example.org for further instructions.
You may also send a check payable to CNS Meeting. Please go online to complete the registration account information and PRINT A COPY to include with your check. Send to: CNS Meeting, c/o TM Events, Inc., 2100 Valley View Parkway #1526, El Dorado Hills, CA 95762. Checks received without registrant information cannot be processed.
I need to cancel my registration. Can I get a refund?
The last day to request a refund is March 21, 2014. No refunds can be completed after this date. For cancellations made by March 21, 2014, registration fees will be refunded less a $50 cancellation fee. See Registration Policies, Cancellations & Refunds.
Cancellation requests must identify the registrant’s name, email address, membership level, and amount paid. Send cancellation requests to email@example.com.
Can I get a duplicate receipt for my registration?
You should have received a receipt via email at the time of purchase. If you need an additional copy, please email firstname.lastname@example.org.
I need a Certificate of Attendance. How do I request one?
Visit the Onsite Registration Desk for a Certificate of Attendance. We can only issue Certificates of Attendance onsite.
I need a Letter of Invitation for my VISA. How do I request one?
We are happy to provide Letters of Invitation to registered attendees. Please complete the Visa Request Form and/or provide the following information at the time of request:
- Your Full Name (as it appears on your passport) and the Name you used for the Meeting (if different)
- Your University Affiliation
- The Country you were born in
- Date of Birth
- Title of your Presentation
- Poster Session information (Poster #, Day, Time)
Email your request to email@example.com.
Visa letters may take 7-10 days to process; please plan accordingly.